Privacy Policy

Here at Crescendo Event Communication Ltd we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

 

Data Controller’s Contact Details

Crescendo Event Communication Ltd is the Data Controller for the personal information we process.
Here are many ways you can contact us, including by phone, email and post.

  • Contact number: +44 (0)1753 839 498
  • Email: GDPR@crescendo.co.uk
  • Postal address: Captain’s House, Waterman’s Court, Staines-upon-Thames, TW18 3BA

 

Data Protection Representative’s Contact Details

Our Data Protection Representative is Joanne Allen. They can contact at GDPR@crescendo.co.uk or via the postal address above. Please mark the envelope ‘Data Protection Representative’.

 

How do we get information?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have retained our services.
  • You have made an enquiry to us.
  • You have made an information request to us.
  • You wish to attend, or have attended, an event.
  • You subscribe to our marketing activity.
  • You have applied for a job or secondment with us.
  • You are representing your organisation.
  • You have made a complaint to us.

 

Our Data Protection Rights

Under Data Protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

 

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing of your information in certain circumstances.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies in certain circumstances.

Full details are available in our Data Subject Access Policy.

 

Sharing your information

We will not share your information with any third parties for the purposes of direct marketing. We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

 

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at GDPR@crescendo.co.uk and we will respond.

How you can contact us:

 

Calling our helpline

When you call into our main line +44 (0)1753 839 498 we collect Calling Line Identification (CLI) information. This is the phone number you are calling from (if it’s not withheld). We hold a log of the phone number, date, time and duration of the call, but do not audio-record the call itself. We hold this information for 90 days.We use this information to understand the demand for our services and to improve how we operate.

We may also use the number to call you back if you have asked us to do so, if your call drops, or if there is a problem with the line. We may also use it to check how many calls we have received from it. We don’t audio record any calls, but we might make notes.We also hold statistical information about the calls we receive for a number of years, but this does not contain any personal data.

 

Social media

We use a third-party provider, Hootsuite, to manage our social-media interactions. If you send us a private or direct message via social media, it will be stored by Hootsuite for three months. It will not be shared with any other organisations.

We see all this information and decide how we manage it. For example, if you send a message via social media that needs a response from us, we may process it in our case management system as an enquiry or a complaint.

 

Emailing us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government guidance on email security. Most webmail such as Gmail and Hotmail use TLS by default.We’ll also monitor any emails sent to us, including file attachments, for viruses or malicious software. You must ensure that any email you send is within the bounds of the law.

 

Visitors to our website

Cookies

Cookies, also known as browser cookies or tracking cookies, are small text files stored by a browser (e.g. Chrome, Safari, Firefox). They are used to help you navigate our website efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent you getting full functionality from our website.Upon visiting our website, your devices chosen browser is assigned a unique cookie. Below is a list of cookies we currently assign/use.

 

Google Analytics

Anonymous data that is used for analytical and improvement purposes. In the future, we may choose to use this data for targeted advertising. Data collected by this cookie is retained indefinitely. Click here to see details of how Google may use this data.

For more information on cookies (including how to switch them off) please visit www.allaboutcookies.org

 

Security

We use industry standard encryption technology and serve our website pages using the HTTPS protocol. This helps to protect your browsing privacy and any data that you choose to transmit to us.Both our web server and website software are regularly updated to help ensure that your visit is as secure as possible against any hacking, phishing, or hijacking attempts. We also use firewalls and virus scanners to further prevent or detect unauthorised access.

 

Legal basis for processing

The 3 legal basis we rely on to process personal data are:

  • Article 6(1)(a) – Consent
  • Article 6(1)(b) – Contract
  • Article 6(1)(c) – Legal Obligation