Full Time: Creative Event Agency Manager
Are you an event aficionado looking to move into a role where you can use your knowledge and experience to support a talented team with the operations, processes and commercial administration of a growing agency?
We are looking for…
An exceptional process manager and administrator to join the team of this established and respected creative events agency.
Are you a great organiser?
– Do you have a ‘can do’ attitude and are able to wear many hats?
– Are you a fantastic communicator?
– Are you a solution provider?
– Do you enjoy working in a team where everyday is different?
– Can you support the team to achieve high level delivery of a wide range of projects and experiences in order to achieve excellent client service and business goals?
Position summary
This is an exciting opportunity to join a growing agency and provide key support to a dynamic and friendly team of project managers, producers and creatives.
This role will be a combination of day-to-day operations and commercial activities, general administration and weird and wonderful ad-hoc projects to support the creative process.
The successful candidate will possess strong multitasking skills, excellent attention to detail, and the ability to handle a variety of responsibilities with discretion, professionalism and autonomy.
A bit about us
Founded in 2003 we deliver over 100 events from our small but mighty team of hardworking and fun individuals through our two brands.
Crescendo is our creative experiences agency, we craft each and every experience to perfectly fit the objectives, audience and ethos of our clients.
Fruitful is our team experience business – which sees us partnering with some of the finest luxury hotels and curating world class programmes to connect, entertain and energise the teams of some of the most exciting brands out there!
Who you are…
– Able to work in a small team environment both in-person and remotely
– Self-motivator as sometimes working alone will be required
– Proactive and commercially aware to see the bigger picture of the business and join up the dots to increase efficiencies for the operations and the team
– Ability to set up processes and hone existing systems to better serve clients, suppliers and the internal team
– Excellent communication skills – visual, written and spoken
– Advanced knowledge and experience with Microsoft Suite (Google Suite knowledge a bonus!)
– Experience of working with commercial finance and payment systems such as Xero or a similar accounts package (Understanding of European VAT is advantageous but not essential)
– Flexible attitude to work requirements – the below responsibilities are the key parts of the role but, as a part of a small team, everyone is expected to pitch in with other parts of the business
The main day to day responsibilities of the role include…
– Business & office operations
– First point of contact for clients and suppliers calling the agency
– Managing both a virtual and physical office (Telephones, Microsoft Teams, SharePoint, licenses, online accounts etc.)
– Liaison with external contractors and landlord on office matters
– Planning and implementing essential office services such as printing, post, archiving, cleaning, waste disposal and recycling
– Stocking office with supplies – stationery, good coffee, healthy snacks!
– Liaise with IT Director and HR Director to ensure policies and procedures are up to date, communicated with the team and adhered to
– Oversee IT helpdesk provider
– Ensure current and up-to-date insurances across the business
– Assisting with the management and upkeep of marketing tools such as CRM, website and social media
– Resource management (sourcing and managing inventory of uniforms and event equipment)
Commercial Management
– Supplier management including the setting up of new vendors, contracting, price negotiations, commission tracking, invoice input and management
– Assist the Managing Director and IT Director in specifying, implementing and managing a new Enterprise Resource Planning system (ERP)
Project operations
– Raising client and supplier NDA’s contracts and PO’s
– Proof reading documents such as proposals and project plans
– Proofing project budgets
– Assisting with project reconciliation
– Data management of registrations and logistics support on events
– Accommodation research, booking and commissions
– Manage office H&S and assist the project team with onsite H&S packs
Supporting the team with all sorts of research from identifying new experiential trends, unusual venues and locations, tracking down the best artisans and experts in their field, sourcing specialist materials and artifacts for our beautiful installations and racing against the clock to find the answer to whatever conundrum is on the agenda that day!
Team management
– Facilitate the onboarding and offboarding of team members including permanent, consultants and freelancers including updating information for payroll and overseeing the induction pack process
– Organise regular team meetings, team travel arrangements, team away days and team life celebrations
– Managing team meetings by coordinating diaries, collating agendas and producing meeting minutes and contact reports
– Manage our team benefits and Employee Assistance Programme
– Keeping Bright HR up to date including leave, absences, training opportunities etc.
Client management
– Organise regular client hospitality events
– Organise client and supplier gifting
Marketing support
– Administrating the marketing plan by managing preset timeline and liaising with freelance resource to ensure the plan is adhered to.
– Update websites using WordPress (training will be given)
– Updating and sending out brochures and credentials documents
– Updating social media channels including LinkedIn, Instagram and TicToc
– Ensure image library is up to date and filed correctly
Sustainability & social responsibility
– Sustainability processes champion and maintain sustainability data records and monitor activity
– Look after the administration of our teams charitable work
Where we work
Our office is based in Staines-Upon-Thames
This role will be Hybrid in nature, meaning there would be an expectation for you to be based in the office 3 days per week. The rest of your working hours can be performed remotely.
The Agency Manager would also be required to attend the office when necessary to manage meetings, deliveries and collections and manage suppliers working in the office.
Normal working hours are 9.00am – 5.30pm, Monday-Friday with events sometimes taking place during the evening and at weekends which you may be asked to attend.
The company supports colleagues with requests for flexible working arrangements subject to the needs of the business.
This role also offers the opportunity of working on-site at events to assist the team.
How to apply
Please send your CV, covering letter with notice period and salary expectations to jointheteam@crescendo.co.uk or complete the form below.
Privacy
Crescendo respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. If you would like to see a copy of our privacy policy please get in touch.
Diversity and inclusion
We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.
Salary and benefits
This is more than just a job, it’s a passion project and the right person will help shape and refine the role to create the opportunity for progression. We are offering a competitive salary of £30k+ based on your experience and skills.
This is a senior position but also gives the opportunity for development for someone looking to step up into their next role.
Our business is about creating unique experiences for our clients and we reflect this in our benefits package, personally tailored for each member of the team.